Tracking order

Thank you for choosing FunkiFlux for your Mice, Headphones, or Controller needs. We understand how important it is to know where your order is every step of the way. Below is a simple, step-by-step guide to tracking your package from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been shipped, you will receive an email from [email protected] containing your unique tracking number. This number is typically a combination of letters and numbers (e.g., "1Z999AA10123456784" or "LP123456789US"). Please check your inbox (and spam folder) for this email. If you have not received it within 48 hours of placing your order, contact us at the same email address.

Step 2: Choose a Tracking Method

You can track your package using one of the following reliable methods:

Option A: Use a Third-Party Tracking Service

We recommend using 17Track, a free and user-friendly global package tracking platform. It supports over 700 carriers worldwide, including major couriers like USPS, FedEx, DHL, and UPS.

How to use 17Track:

  1. Visit the 17Track website: https://www.17track.net/en .
  2. In the search bar at the top of the page, enter your tracking number exactly as it appears in your email.
  3. Click the "Track" button or press Enter on your keyboard.
  4. You will see real-time updates, including the current location, estimated delivery date, and a timeline of all shipping events.

17Track also offers a mobile app for iOS and Android, allowing you to receive push notifications for status changes.

Option B: Track Directly with the Carrier

If you prefer to use the specific carrier's website, your shipping email will indicate which company is handling your delivery (e.g., "Shipped via DHL"). Simply go to that carrier's official tracking page, enter your tracking number, and follow their instructions.

Step 3: Understand Your Tracking Status

Common tracking statuses you may encounter include:

  • Order Processed / Ready for Shipment: Your package is being prepared at our warehouse.
  • Picked Up / In Transit: The carrier has collected your package and it is moving through the network.
  • Out for Delivery: Your package is on the final leg of its journey and will be delivered today.
  • Delivered: The package has been left at your specified address.
  • Exception / Delay: There may be a customs hold, weather delay, or address issue. If you see this, please contact [email protected] for assistance.

Need Help?

If you have any trouble locating your tracking number or understanding your package's status, our support team is here to help. Please email us at [email protected] with your order number, and we will respond within 24 hours on business days.

Thank you for shopping at FunkiFlux. We hope you enjoy your new Mice, Headphones, or Controller!