Refund policy

At FunkiFlux, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order if the item is defective, damaged during shipping, or does not match the description on our product page. To be eligible, the product must be returned in its original packaging, with all accessories and manuals included, and in the same condition as received.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products that show signs of wear, misuse, or unauthorized modifications.
  • Items returned without the original packaging or missing components.
  • Digital products or software, if applicable.
  • Items purchased more than 30 days ago.

How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and a brief description of the issue. We will provide you with a return authorization and shipping instructions. Please do not send any items back without prior authorization.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same model, please contact us at [email protected] for assistance.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please check your bank account or payment provider first. If the issue persists, contact us at [email protected] for further assistance.

Contact Us

For any questions regarding this refund policy, please email us at [email protected]. We are here to help you with any concerns.