Faq

Order & Payment

How can I place an order?

Simply browse our selection of Mice, Headphones, and Controllers, add your desired items to the cart, and proceed to checkout. You can complete your purchase using major credit cards, debit cards, or PayPal.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are processed securely.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Do you offer discounts or promo codes?

Occasionally, we run promotions and offer discount codes. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

Shipping & Delivery

What are your shipping options and costs?

We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $50.

How long does delivery take?

Standard shipping typically takes 5–10 business days within the US, and 10–20 business days for international orders. Expedited shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times and costs will be displayed at checkout. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in the same condition as received. To initiate a return, please email us at [email protected] with your order number and reason for return.

How do I return a product?

Contact our support team at [email protected] to receive a return authorization and instructions. You will be responsible for return shipping costs unless the item is defective or incorrect.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

What if my item arrives damaged or defective?

We are sorry to hear that. Please contact us at [email protected] within 48 hours of delivery with photos of the damage or defect. We will arrange a replacement or full refund, including return shipping costs.

Product & Support

Are your products genuine and new?

Yes, all Mice, Headphones, and Controllers sold on FunkiFlux are 100% authentic, brand new, and sourced directly from manufacturers or authorized distributors.

Do your products come with a warranty?

Most products come with a manufacturer’s warranty. Warranty duration varies by brand and product. Please check the product description for specific warranty information. For warranty claims, contact us at [email protected].

How can I get technical support for my product?

For technical assistance, please email our support team at [email protected]. We will respond within 24 hours on business days.

Do you offer product recommendations?

Absolutely! If you are unsure which mouse, headphone, or controller suits your needs, feel free to email us at [email protected]. Our team will be happy to help you find the perfect match.

Account & Privacy

Do I need to create an account to shop?

No account is required. You can browse and purchase as a guest. All order details will be sent to your email address.

How do you protect my personal information?

We take your privacy seriously. All personal and payment information is encrypted using SSL technology. We do not share your data with third parties except as necessary to process your order. For more details, please review our Privacy Policy.

Can I update my order details after purchase?

If you need to update your shipping address or other order details, please contact us immediately at [email protected]. We will try to accommodate changes if the order has not yet been shipped.

Still Have Questions?

If you cannot find the answer you are looking for, please do not hesitate to reach out to our friendly support team at [email protected]. We aim to respond to all inquiries within 24 hours on business days.